Refund & Cancellation Policy

1. Free Trial Period

New shops can explore and test BillQ before making any payment. No credit card or payment information is required to start a trial period. Because no charges are incurred during the trial, no refund applies during this period.

2. Subscription Billing & Activation

BillQ subscription plans (Starter and Business) are billed upfront for the selected subscription term (annual billing). Because digital access, cloud infrastructure, and software capabilities are provisioned immediately upon successful payment, subscription payments are generally non-refundable once a billing period has commenced.

3. Eligible Refund Circumstances

We review refund requests on a case-by-case basis. A refund may be granted under the following specific circumstances:

• Duplicate Charges: An inadvertent duplicate payment charged for the same shop account and billing period due to a payment gateway glitch.
• Activation Failure: A successful payment was processed by your bank/card issuer, but the corresponding subscription was not activated on your BillQ shop account due to a verified technical fault on our platform.
• Prompt Cancellation: You request cancellation within 48 hours of your first-time subscription payment and have not created any invoices, recorded inventory, added customer records, or processed business transactions on the paid plan.

4. Cancellation and Non-Renewal

You may choose not to renew your subscription at any time. When you cancel renewal, your shop remains fully operational until the end of the currently paid billing period. We do not provide prorated or partial refunds for unused days or months within an active subscription period.

5. Refund Request Process & Timeline

To request a refund under one of the eligible circumstances above:

• Submit a request using your registered shop owner email address.
• Include your Shop ID, registered business name, payment transaction ID, and the date/amount of the transaction.
• Our billing team will review and respond within 3 business days.
• If approved, the refund will be credited back to the original payment method within 7 to 10 business days, subject to your banking institution's processing times.

6. Contact & Billing Support