Terms of Service

1. Introduction & Acceptance

These Terms of Service (“Terms”) govern your access to and use of BillQ (“BillQ”, “we”, “our”, or “us”), including the website at https://www.billq.online/, our web-based point-of-sale applications, and related software tools. By creating a shop account, subscribing to a plan, or accessing the platform, you agree to be bound by these Terms.

2. Description of the Service

BillQ is a software-as-a-service (SaaS) platform designed for retail, restaurant, pharmacy, salon, and service businesses in India. Core capabilities include POS billing, GST invoicing, inventory tracking, customer udhaar/credit management, supplier records, business reports, and staff role permissions.

3. Account Registration & Security

To use BillQ, you must register a shop account by providing accurate business and contact details. As the registered shop owner:

• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all actions conducted under your shop account, including permissions assigned to cashiers, managers, and staff members.
• You must notify us promptly if you discover or suspect unauthorized access to your shop account.

4. Subscription Plans, Billing & Free Trial

• Free Trial: New registrations receive a trial period to evaluate the platform without obligation or required payment method.
• Subscription Pricing: Paid plans (Starter and Business) are billed upfront on an annual basis. Prices are listed in Indian Rupees (INR) and do not include applicable taxes unless specifically stated.
• Renewals: Subscriptions must be renewed prior to expiration to maintain uninterrupted access to cloud billing features.
• Refunds: Subscriptions are non-refundable once activated, except under the limited conditions outlined in our Refund & Cancellation Policy.

5. Merchant Responsibilities & Tax Compliance

BillQ provides software automation tools for invoicing and record keeping. The shop owner is solely responsible for:

• Ensuring their business complies with all applicable Indian tax laws, Goods and Services Tax (GST) rules, and invoicing regulations.
• Verifying the accuracy of GSTIN numbers, tax slabs (CGST, SGST, IGST), HSN/SAC codes, and product prices entered into the system.
• Generating and maintaining lawful invoices, accounting books, and statutory tax filings. BillQ is a software provider and does not provide legal, financial, or tax advice.

6. Data Ownership & Privacy

You retain full ownership of all business data, customer records, inventory items, and transaction entries created in your shop account. BillQ processes this data strictly to provide the service according to our Privacy Policy. We maintain multi-tenant database isolation to protect shop data confidentiality.

7. Account Deletion & Data Rights

Shop owners may permanently delete their account and associated data at any time via the in-app settings or through the public Account Deletion page. Deletion removes active shop records in accordance with our data retention policies.

8. Hardware & Connectivity

BillQ operates over standard web browsers and mobile devices. Merchants are responsible for their own internet connectivity and compatible POS hardware, including thermal receipt printers (ESC/POS), barcode scanners, and cash drawers.

9. Service Availability & Disclaimers

We strive to maintain high service availability and reliability. However, the service is provided on an “as is” and “as available” basis without express or implied warranties. We do not guarantee uninterrupted or error-free operation, especially during scheduled system maintenance or network provider outages.

10. Limitation of Liability

To the maximum extent permitted under applicable law, BillQ and its operators shall not be liable for any indirect, incidental, punitive, or consequential damages, loss of business revenue, data loss, or penalties arising out of your use or inability to use the platform.

11. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.

12. Contact Information